FAQs

Are the items listed on the site Authentic?

The Vault AU GUARANTEES the authenticity of every item listed on our site. Each item is thoroughly checked by our team ensuring that items are 100% authentic.

 

How long does it take for orders to ship?

All orders will ship within 1-2 business days

(Excluding Preorders. Check description of Preorder items for Estimated Shipping Times)

 

Which countries do you ship to?

We ship Worldwide.

 

What payment method do you accept?

We accept Visa, Mastercard, Paypal, Afterpay & Laybuy.

 

Why cant i use Afterpay on orders over $1000?

Unfortunately Afterpay can only be used for carts up to $1000. However, feel free to email us at sales@the-vault-au.com  and we can organise you to pay a deposit and then the rest with Afterpay! 

 

How can i track my order?

Once your package has been dispatched, a shipment confirmation email will be sent to your email with your unique tracking number (Via Auspost or SENDLE). You can then track your parcel by clicking on the link provided in the email.  

 

What are the shipping costs?

Shipping costs are based off the weight of items. Orders over $400 will receive free shipping

To check the shipping cost of the items in your shopping cart, feel free to complete the checkout stage by entering your personal information. This will give you a accurate shipping cost.

 

Can i cancel and get my order refunded?

Unfortunately ALL SALES ARE FINAL. Once you have placed your order on our site, there is strictly no cancellations or refunds.

 

Are all items listed on the site Brand New? 

Yes. All items are brand new unless stated within the product description.

 

I placed an order but never received a confirmation email. What can be done?

In this case, if you haven’t received confirmation for your order within a few hours, please email us at sales@the-vault-au.com 

 

Is it possible to add a discount code to an order that has already been placed?

Unfortunately for discount codes to be valid, they need to be used during checkout. 

 

How long will it take to get my preorder?

Preorders items should be received by the buyer between 7 and 15 days after the release date. This is subject to change depending on the release. All information regarding Preorders will be stated in the description