Shipping & Return Policies

Shipping

All local shipments are shipped with Australia Post or Sendle. Customers will be provided with a tracking number shortly after their purchase (Ranging from 2-24 hours in most circumstances). From this point it will take anywhere between 3-7 business days for your item to arrive, this is subject to change based on weather and other unforeseen circumstances.

For all worldwide shipments tracking will be provided within the same time window as mentioned above and you can expect your items to arrive within 10-18 business days based on the standard international shipment method we use.

Returns

Due to the nature of the items of which are sold within The Vault AU returns will only be provided in special circumstances and will be dealt with on a case-by-case basis. Returns/Exchanges based on sizing mistakes are not considered a valid reason for returns/exchanges and will not be accepted. Please email us with all details, including order number, the reason a return is wanted etc and our team will work on dealing with your case as soon as possible

Returns email: returns@the-vault-au.com