Shipping
All local shipments are shipped with Australia Post unless DHL is selected at checkout. Customers will be provided with a tracking number shortly after their purchase, 1-3 business days in most circumstances but this can take up to 9 business days depending on stock allocations at the time of ordering, if you do have any questions about your order specifically feel free to email the team at sales@the-vault-au.com. From there, depending on the shipping option you take, it will take anywhere between 1-5 business days to arrive to destination, subject to variation based on unforeseen circumstances we can not control.
All international shipments are shipped with DHL Express. Customers will be provided with a tracking number shortly after their purchase (1-3 business days in most circumstances but this can take up to 9 business days depending on stock allocations). From this point it will take approximately 48 hours for your item to arrive
We use AU/US sizing on all our products. Below you will find the official Nike/Jordan and Adidas size charts, please use these to assist you in your buying to help you get the shoe that fits best! Feel free to use the live chat on our site for any further questions you may have.
Nike/Jordan Size Chart
|
MENS
(US/AU)
|
UK
|
EU
|
CM
|
WOMENS (US/AU)
|
GS
(Grade School)
|
|
4
|
3
|
36
|
23
|
5.5
|
4Y
|
|
4.5
|
3.5
|
36.5
|
23.5
|
6
|
4.5Y
|
|
5
|
4
|
37.5
|
23.5
|
6.5
|
5Y
|
|
5.5
|
4.5
|
38
|
24
|
7
|
5.5Y
|
|
6
|
5
|
38.5
|
24
|
7.5
|
6Y
|
|
6.5
|
5.5
|
39
|
24.5
|
8
|
6.5Y
|
|
7
|
6
|
40
|
25
|
8.5
|
7Y
|
|
7.5
|
6.5
|
40.5
|
25.5
|
9
|
|
|
8
|
7
|
41
|
26
|
9.5
|
|
|
8.5
|
7.5
|
42
|
26.5
|
10
|
|
|
9
|
8
|
42.5
|
27
|
10.5
|
|
|
9.5
|
8.5
|
43
|
27.5
|
11
|
|
|
10
|
9
|
44
|
28
|
11.5
|
|
|
10.5
|
9.5
|
44.5
|
28.5
|
12
|
|
|
11
|
10
|
45
|
29
|
12.5
|
|
|
11.5
|
10.5
|
45.5
|
29.5
|
13
|
|
|
12
|
11
|
46
|
30
|
13.5
|
|
|
12.5
|
11.5
|
47
|
30.5
|
14
|
|
|
13
|
12
|
47.5
|
31
|
14.5
|
|
Adidas Size Chart
MENS
(US/AU)
|
UK
|
EU
|
CM
|
WOMANS (US/AU)
|
|
4
|
3.5
|
36
|
22
|
5
|
|
4.5
|
4
|
36.5
|
22.5
|
5.5
|
|
5
|
4.5
|
37
|
23
|
6
|
|
5.5
|
5
|
38
|
23.5
|
6.5
|
|
6
|
5.5
|
38.5
|
24
|
7
|
|
6.5
|
6
|
39
|
24.5
|
7.5
|
|
7
|
6.5
|
40
|
25
|
8
|
|
7.5
|
7
|
40.5
|
25.5
|
8.5
|
|
8
|
7.5
|
41
|
26
|
9
|
|
8.5
|
8
|
42
|
26.5
|
9.5
|
|
9
|
8.5
|
42.5
|
27
|
10
|
|
9.5
|
9
|
43
|
27.5
|
10.5
|
|
10
|
9.5
|
44
|
28
|
11
|
|
10.5
|
10
|
44.5
|
28.5
|
11.5
|
|
11
|
10.5
|
45
|
29
|
12
|
|
11.5
|
11
|
46
|
29.5
|
12.5
|
|
12
|
11.5
|
46.5
|
30
|
13
|
|
12.5
|
12
|
47
|
30.5
|
13.5
|
|
13
|
12.5
|
48
|
31
|
14
|
We Are Now Open Sydney!
We've officially opened our in store location in Sydney as well! Check out the address below to shop your favourite kicks instore.
12/40-42 O'Riordan Street, Alexandria, NSW 2015
Trading Hours: Monday-Saturday 10AM-4PM
For all online customer service and order enquiries, please check below
Email: info@the-vault-au.com
Instagram: thevault.au
Facebook: the vault au
Phone: (+61) 450 296 196
NOTE: Please check the description of the item you ordered prior to contacting customer service for shipping enquiries. This will state the processing time required for your order prior to your item being shipped out to you.
